Quality is what sets us apart. Your job is to ensure every client receives the service they expected — and if not, we resolve it fast and learn from it. This is not a bureaucratic compliance role; it is a continuous-improvement and client/technician-facing role.
Quality managementCustomer supportAnalyticsExcel
What you will do
- Daily follow-up of client reviews after each intervention
- Post-intervention incident and complaint handling
- Root-cause analysis when something fails
- Initial verification of new pros (documentation, references)
- Spot quality audits on completed interventions
- Monthly quality KPI report to management
- Continuous-improvement proposals for the verification process
Who we are looking for
- Experience in quality, customer support or operations
- Analytical mindset and attention to detail
- Intermediate Excel (pivot tables, formulas)
- Communication skills with clients and technicians
- Empathy and firmness at the same time (resolve without escalating everything)
- English B2 (some complaints from foreign clients)
- Driving licence (occasional visits if needed)
What we offer
- Permanent contract after probation
- Full-time on-site in Torrevieja
- Close to real operations — you see direct impact
- Initiative space to propose changes
- Quality methodology training if needed
- Salary based on experience